THE AUTHORITY

File Formal Complaint

The Authority takes citizen concerns seriously. Formal complaints receive investigation, review, and official response. This process ensures accountability and continuous improvement in service delivery.

Complaint Process

1. Submission: Submit formal complaint using form below
2. Acknowledgment: Receive confirmation within 2 business days (including case number)
3. Investigation: Department conducts review and investigation
4. Resolution: Appropriate action taken based on findings
5. Response: Official response provided within 30 days of submission
6. Appeal: Appeals process available if resolution unsatisfactory

Formal Complaint Form

Full Name *

Citizen ID Number *

Required for formal complaint processing

Email Address *

Phone Number

Protected Zone * Select your protected zone... Great Lakes PZ Eastern Seaboard PZ Pacific Northwest PZ California Coastal PZ Texas Central PZ Other Protected Zone

Department Involved * Select department... Border Management Infrastructure Services Public Safety Health Services Education & Culture Economic Management Zone Administration Unknown / Multiple Departments

Complaint Type * Select complaint type... Service Failure or Quality Issue Policy Violation Employee Misconduct Unfair Treatment Safety or Health Concern Regulatory or Compliance Issue Rights Violation Other

Date of Incident *

Location or Facility *

Complaint Summary *

Detailed Complaint *

Witnesses (if applicable)

Desired Resolution *

I certify that the information provided is truthful and accurate to the best of my knowledge *

I understand that false complaints may result in penalties under Authority regulations *

Submit Formal Complaint

* Required fields. You will receive acknowledgment within 2 business days. Official response within 30 days.

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Appeals Process

If you are unsatisfied with the resolution of your formal complaint, you may file an appeal:

• Appeals must be filed within 30 days of receiving official response
• Appeals reviewed by senior department leadership
• Independent review conducted for substantiated complaints
• Final appeal to Office of Director General for unresolved issues

File Appeal →

Confidentiality and Protection

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• General Contact Form
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