Accessibility Statement
Last Updated: January 1, 2057
The Authority is committed to ensuring all citizens can access our services and information, regardless of disability or accessibility needs. We strive to meet or exceed applicable accessibility standards in both digital and physical services.
Website Accessibility
Accessibility Standards
Authority.gov is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website includes:
- Keyboard Navigation: All functions accessible via keyboard without requiring mouse
- Screen Reader Compatibility: Semantic HTML and ARIA labels for assistive technologies
- Text Alternatives: Alt text for all images and non-text content
- Adjustable Text Size: Text can be resized up to 200% without loss of functionality
- Color Contrast: Minimum 4.5:1 contrast ratio for all text
- Clear Navigation: Consistent layout and navigation structure throughout site
- Form Labels: Clear labels and instructions for all form fields
- Skip Links: Skip to main content links for screen reader users
Assistive Technologies Supported
- JAWS (Job Access With Speech)
- NVDA (NonVisual Desktop Access)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
- Dragon NaturallySpeaking (voice control)
- ZoomText (screen magnification)
Physical Accessibility
Checkpoint Facilities
All 47 Authority checkpoints provide accessibility accommodations:
- Wheelchair Access: Ramps, elevators, and accessible entrances at all facilities
- Accessible Restrooms: ADA-compliant facilities available
- Priority Processing: Expedited lanes for citizens with mobility limitations
- Assistance Services: Staff trained to assist citizens with disabilities
- Service Animals: Service animals welcome at all checkpoints
- Accessible Parking: Designated parking spaces near entrances
- Seating Areas: Accessible waiting areas with seating
Zone Administration Offices
All zone administration offices meet accessibility standards:
- Wheelchair-accessible entrances and interiors
- Accessible service counters (lowered height options)
- Visual and auditory accommodations available
- Sign language interpreters available upon request (24-hour advance notice preferred)
- Accessible parking and public transportation access
Communication Accessibility
Alternative Format Documents
Authority documents and publications are available in alternative formats:
- Large Print: Documents in 18pt+ font size
- Braille: Key documents available in Grade 2 Braille
- Audio: Audio recordings of important documents and announcements
- Digital Text: Screen reader-compatible digital documents
Request alternative formats through our contact form or your local zone administration office. Allow 5-10 business days for production.
Sign Language Services
American Sign Language (ASL) interpretation available:
- In-Person Appointments: Request interpreter when scheduling appointment (24-hour advance notice)
- Checkpoint Processing: ASL interpreters available at major checkpoints during business hours
- Video Relay Service: VRS available for phone inquiries
- Public Events: ASL interpretation provided at Authority public events
TTY/TDD Services
Telecommunications Device for the Deaf (TDD) and Text Telephone (TTY) services available:
- TTY Number: 1-800-555-0110
- Hours: Monday-Friday, 8:00 AM - 8:00 PM (Zone time)
Accessible Services
Travel Accommodations
Citizens with disabilities receive special accommodations for inter-zone travel:
- Priority Checkpoint Processing: Reduced wait times for citizens with mobility limitations
- Medical Equipment Transport: Wheelchairs, walkers, oxygen tanks, and medical devices accommodated
- Assistance with Documentation: Staff help completing forms for citizens who need assistance
- Accessible Transportation: Wheelchair-accessible shuttle services at major checkpoints
- Rest Areas: Private rest areas available for citizens who need breaks during processing
Healthcare Accessibility
Authority healthcare facilities provide full accessibility:
- Wheelchair-accessible examination rooms
- Adjustable examination tables
- Communication aids (picture boards, translation devices)
- Sensory-friendly environments for citizens with sensory sensitivities
Requesting Accommodations
How to Request Accommodations
Citizens can request accessibility accommodations through:
- Online: Submit request via accessibility contact form
- Phone: Call Authority Accessibility Office at 1-800-555-0111
- In Person: Visit your local zone administration office
- TTY: Contact via TTY at 1-800-555-0110
Advance Notice
While we make every effort to accommodate immediate needs, advance notice helps ensure availability:
- Sign Language Interpreters: 24-48 hours advance notice preferred
- Alternative Format Documents: 5-10 business days for production
- Checkpoint Assistance: 24 hours advance notice preferred (but not required)
- Braille Materials: 10-15 business days for production
Note: Emergency accommodations are always provided without advance notice requirements.
Accessibility Feedback
Report Accessibility Barriers
If you encounter accessibility barriers while using Authority services or facilities, please report them:
- Online Form: Submit accessibility feedback
- Email: accessibility@authority-official.com
- Phone: 1-800-555-0111
- TTY: 1-800-555-0110
All accessibility feedback is reviewed by the Office of Accessibility within 5 business days. Barriers are addressed according to severity and impact.
Website Accessibility Issues
If you experience difficulties accessing content or functionality on authority.gov:
- Describe the specific issue and location (URL)
- Identify assistive technology you were using (if applicable)
- Include browser and operating system information
Website accessibility issues are prioritized for immediate resolution.
Ongoing Accessibility Efforts
The Authority is committed to continuous accessibility improvement:
- Regular Audits: Annual accessibility audits of all facilities and digital properties
- Staff Training: Ongoing training for all personnel on disability awareness and accommodation
- Technology Updates: Regular updates to ensure compatibility with emerging assistive technologies
- Citizen Input: Advisory committee of citizens with disabilities provides feedback on accessibility initiatives
- Standards Compliance: Monitoring of evolving accessibility standards and regulations
Third-Party Content
Some content on authority.gov may link to external websites or include third-party content not controlled by The Authority. We cannot guarantee accessibility of external content but make reasonable efforts to ensure linked resources meet accessibility standards.
If you encounter accessibility issues with linked content, please report them so we can address concerns with content providers.
Legal Compliance
The Authority's accessibility practices comply with applicable disability rights laws and regulations, including:
- Americans with Disabilities Act (ADA) - remains in effect under Authority governance
- Section 508 of the Rehabilitation Act (digital accessibility)
- Authority Accessibility Regulations (AAR-2041)
Contact Accessibility Office
Office of Accessibility
Email: accessibility@authority-official.com
Phone: 1-800-555-0111
TTY: 1-800-555-0110
Hours: Monday-Friday, 8:00 AM - 8:00 PM (Zone time)
Mail: Office of Accessibility, Authority Central Administration, [Your Zone Address]
Accessibility inquiries receive response within 2 business days.